Giving Feedback
Giving Feedback:
| Don’t | Do |
| 1.* * * * * * Hint | 1.* * * * * * Offer specific behaviors |
| 2.* * * * * * Talk to others about that person | 2.* * * * * * Go to the right person (the one involved) |
| 3.* * * * * * Make personality assumptions | 3.* * * * * * Offer pinpointed behaviors |
| 4.* * * * * * Words and actions don’t matter | 4.* * * * * * Apply congruent words and nonverbals |
| 5.* * * * * * Forget your tone of voice | 5.* * * * * * Watch others’ response to your tone; listen to your tone for the intended tone |
| 6.* * * * * * Use “we” or “they” | 6.* * * * * * Use “I” |
| 7.* * * * * * Use a question starting with “why” | 7.* * * * * * * Use “What”, “When”, “Where”, “Who” and “How” questions |
| 8.* * * * * * Tell them what you expect | 8.* * * * * * Ask questions to understand their stance first |
| 9.* * * * * * Address to just get off your chest ” not matter what | 9.* * * * * * Make sure the person can change the behavior and not your or someone else’s control |
| 10.* * You talk; they listen | 10.* * Two-way dialogue; active listening, question and summary |
| 11.* * Offer anywhere | 11.* * Be sensitive to time and place |
| 12.* * Expect resolution now | 12.* * Allow time for the person to consider, response and questions |